Home   Ashford   News   Article

Ashford couple claim Just Desserts delivery driver ate their food in his car

By Molly Mileham-Chappell

A couple who claimed that a takeaway delivery driver was eating their food in the car were shocked to receive a response calling them “rude and disgusting liars”.

Leah Knight, 26, of South Ashford, says her and her partner Reece Tyler, 23, ordered two waffles on Monday night from Just Desserts in Ashford, via the national delivery website Just Eat.

The pair claim they spotted the driver tucking into the sweet treats outside their house.

Just Desserts on Bank Street

Just Desserts on Bank Street

But the owner of dessert parlour in Bank Street has rejected the claims, calling them 'impossible'. He apologised for the comment but accused the couple of "messing about". 

Ms Knight said: “We ordered and paid for a Kinder Bueno waffle and a fudge brownie.

“We heard a car pull up outside but it was just a man in his car eating and drinking.”

But the mum-of-three, who has another baby on the way, said: “I saw him take a box from the the passenger side, open the box, eat the food and and lick his fingers.

“It was three or four times.”

Ms Knight says that when the driver eventually came to the door, he claimed he had been waiting there for 10 minutes: “No one got out. He was sat in the car. It took about 10 minutes to bring it to the door.”

Leah Knight and Reece Tyler

Leah Knight and Reece Tyler

The couple questioned the driver about the food he had been eating.

Ms Knight said: “My partner went to his window. There was no box or bag there.

“Parts of our waffles were missing.”

The chocolate fudge brownie waffle, which had toppings missing

The chocolate fudge brownie waffle, which had toppings missing

The Kinder Bueno waffle, which had toppings missing

The Kinder Bueno waffle, which had toppings missing

The couple then contacted the store, where they claimed staff were unhelpful and refused to give them a refund.

Ms Knight later posted a review on the Just Desserts Facebook page but was shocked when one of the company’s Facebook page admins replied calling her a “rude and disgusting person” and a “big liar” in pursuit of free food. The reply also contained a swearword.

Just Desserts' response to the review

Just Desserts' response to the review

She said: “It was a bad review and they didn’t like it. We just wanted our money back, not another order.”

Just Eat has refunded the couple the full £15.50, including the £3 delivery charge. The online service acts as an intermediary between independent take-out food outlets and customers.

The independent dessert parlour opened in July last year, on the site of the former Bombay Street restaurant.

It was so popular during its opening that it had to close the queue two hours early.

The review Leah posted to the company Facebook page

The review Leah posted to the company Facebook page

Ismail Yalcin, owner of Just Desserts, said: “We always give food to our drivers so it’s impossible that they could eat customers’ food.

“We are sorry we put that comment because these people are messing around.

“It’s not fair to our business and our customers.”

Mr Yalcin also confirmed that the Facebook page has been restored today, after removing it briefly earlier this week.

A Just Eat spokesman said: “Just Eat’s mission is to connect millions of people to the food they love so we are always disappointed when customers have an unsatisfactory experience.

“We will be investigating this incident carefully and will take appropriate action if required.”

Join the debate...
Comments |

Don't have an account? Please Register first!

The KM Group does not moderate comments. Please click here for our house rules.

People who post abusive comments about other users or those featured in articles will be banned.

Thank you. Your comment has been received and will appear on the site shortly.

 

Terms of Comments
We do not actively moderate, monitor or edit contributions to the reader comments but we may intervene and take such action as we think necessary, please click here for our house rules. If you have any concerns over the contents on our site, please either register those concerns using the report abuse button, contact us here, email multimediadesk@thekmgroup.co.uk or call 01634 227989.

Close This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies.Learn More