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Canterbury woman Jet Welch given £50 by BHS after finding 'bug' in birthday brunch

Jet Welch found what they believed to be an insect in her BHS meal
Jet Welch found what they believed to be an insect in her BHS meal

A woman was bemused to find a "bug" in her birthday brunch at BHS in Canterbury – and was given £50 by the department store as an apology.

Jet Welch received the vouchers after the unsightly discovery at the shop restaurant in Rose Lane – despite bosses claiming the "insect" was just a harmless twig.

The 31-year-old - who does not work because she suffers from anxiety - complained to staff, who took the plate away and offered her a refund.

Miss Welch, of Military Road, Canterbury, said: "It made me feel quite queasy and put me and my mum right off our food.

"It looked like a mosquito that had been in the toaster and had its wings burned off.

"To add insult to injury, as we were leaving I heard someone say, 'at least we cooked it for her, what more does she want?'.

"I was supposed to go out for a birthday meal that evening, but completely lost my appetite."

Miss Welch later complained to the company via its Facebook page and sent in a mobile phone photo of her plate and the offending "bug".

The company replied with an offer of a £10 BHS voucher, which she rejected, but she later accepted two £25 vouchers – one for herself and one for her mother.

Jet Welch and her mother Marilyn with a picture of their breakfast
Jet Welch and her mother Marilyn with a picture of their breakfast

A BHS spokesman said: "We later found it wasn't a bug but some sort of twig which Miss Welch accepted.

"We apologised for her experience and she was happy with the two £25 vouchers we offered her."

Miss Welch said she has never accepted the offending item was a twig.


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