Published: 10:20, 12 January 2018 |
Updated: 10:26, 12 January 2018
It was one of a string of criticisms levelled at the operators of the Barham House facility by inspectors after an unannounced visit in September.
The Care Quality Commission branded the home in The Street, Barham, as “requires improvement” in all areas – although managers are challenging the findings.
Part of the report states: “There was a TV in the lounge but this was not on and the radio played pop and rock music – it was played on the radio almost continuously.
“People who were able to speak with us said they liked big band music for example.
“We heard music by Beyonce and Jon Bon Jovi being played and people said they had not been asked if they liked the radio station selected, which was not considerate of their preferences.”
One resident told inspectors she would rather listen to big band leader James Last.
Inspectors noted boredom for residents as another cause for concern.
Although many residents spoke highly of the level of care received, staff said they were left “dripping with sweat” due to staff shortages with one saying they were “dead on my feet”.
Staffing levels were identified as a key concern.
The overall assessment saw a slight improvement on a previous inspection in January 2017 when it was rated inadequate in the well-led category.
Concerns highlighted include late medicine rounds, a case of extensive unexplained bruising on two residents which had not been discussed with the safeguarding authority, and an incident where a resident who should be supervised at all times while eating due to a choking risk was left unattended.
The nursing home was deemed to be clean, and previous issues highlighted had been addressed – although concerns remained about surfaces in the laundry room which were not suitable to prevent the risk of infection spreading.
It was praised for its robust recruitment system, with all of the carers speaking kindly to residents but not always being mindful of the impact of what they said.
A string of recommendations has been made for the home to focus on before inspectors return.
The manager at Barham House refused to comment when contacted.
Every morning at 10am we play you an hour of tunes from the 90s. We call it, #WeLoveThe90s.
Play 'Say It' with Garry and Laura on kmfm Breakfast and you could win £1,000!
Wake up to kmfm Breakfast with Garry and Laura - it's Kent's alarm call.
Your No1 guide to getting married in Kent. From dresses to discos and venues to veils, we've got everything you could possibly need for your big day
Education, Training & Childcare is a special supplement published by KM Media Group four times a year. Click here for latest e-edition.
A guide for your future. For year 11 students in Kent and Medway. Click here for the e-edition.
Get the latest food and drink news, recipes from some of the nation's top chefs plus updates from Kent's vineyards and breweries.
Search in your local area to find your perfect partner in Kent, with FreshStart Dating!
PLUS, register for free!.
Read our pick of the best holiday destinations. Whether its a weekend break, or something a little bit longer, we have reviewed a wide range of holidays.