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Canterbury Christ Church University fury over ‘unlawful practice’ claim in report

Canterbury Christ Church University says it is considering its legal position following the release of a contentious report accusing it of “unlawful practice” over the way it provides information to students.

Consumer group Which? surveyed 50 universities and concluded that three-quarters of them breached consumer law – among them Christ Church.

The Which? report said: “We found that these universities in our sample are breaching the law by not providing or making easily accessible all the necessary information on their websites for prospective students such as information about fees, how students will be assessed, and the contact hours that students will have with staff.

Canterbury Christ Church University staff will join the protest
Canterbury Christ Church University staff will join the protest

“Good information is critical in empowering prospective students to make an informed choice.

“In addition, transparency of information helps drive competition between institutions and ensures that regulators and others are able to use it to hold the sector to account.”

Which? based its report on research comparing the websites of 50 universities offering psychology courses.

Christ Church insists it took immediate action to address the issues highlighted in the report, but described the claim of “unlawful practice” as an unsupported allegation.

Spokesman Holly Finch said: “We are committed to providing the best possible experience for prospective and current students.

"We therefore embrace guidance on providing easily accessible information and we have already addressed many of the issues raised by the Which? report.

“We share other universities’ concerns around the unsupported allegations in the Which? report, in particular that we are ‘adopting consistently unlawful practice’.

"In line with other institutions, we refute this allegation and are considering our legal position.”

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