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Rosehurst Care Home in Deal closed after damning CQC report

A wheelchair-bound resident was left facing a wall for seven hours at a care home where inspectors uncovered a litany of failings.

Rosehurst Care Home in Deal has now closed down after a damning Care Quality Commission (CQC) report rated it inadequate in all areas.

Inspectors found the 22-bed residential home in Church Path was failing to look after people safely, and the report noted some staff giving people medicine had not been trained.

The report said: “People were not always given their medicines at the time they required them.

Staff often had no time to spend with people and privacy, personal choices and preferences were not always supported.

“Staff sat one person in a wheelchair at a dining table facing a wall at approximately 10.30am. The person was in the same place when we left at approximately 5.30pm" - Inspectors' report

The report said: “Staff sat one person in a wheelchair at a dining table facing a wall at approximately 10.30am.

"The person was in the same place when we left at approximately 5.30pm.”

Inspectors were also concerned that a male staff member helped women residents wash.

The report said: “One lady told us said that a male carer had helped them to have a shower.

“They said that they were a bit worried about this, but he was very kind.

“People’s choice about the sex of the staff member they preferred to help them with their personal care was not included in people’s care plans.”

Staff had not had not always referred residents to appropriate health care professionals when they lost weight and food was not prepared to meet people’s specialist dietary needs.

In addition, accurate reports on each person had not been kept and could not be located promptly when required.

The CQC issued a formal warning to Rosehurst Care telling them that they must improve in the reported areas by the end of April.

The report concluded: “The provider was not protecting people against the risks of unsafe care and treatment by not effectively assessing and monitoring the quality of service provided.”

The CQC inspected the home in January, after concerns had been raised about the care provided to the people living there – adults over the age of 65 and those with dementia.

The report was published on March 31 but the provider, Rosehurst Care, made the decision to close the home on March 28.

A CQC spokesman said: “They would have already seen the report.”

Its closure comes after the home received a warning in October 2012, after the CQC claimed it was failing to protect residents, workers and visitors.

It is thought around 20 members of staff including care staff, domestic assistants, cooks, maintenance staff and a gardener have lost their jobs.

KentOnline has tried on several occasions to contact the provider for a comment but found the line continually busy.

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