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EE restores signal in Deal

EE has confirmed that a full service has now been restored to its customers in Deal.

This comes after six days of poor signal in the town and some of its surrounding villages.

A spokesperson said: “We can confirm full service has been restored to the Deal area following an isolated fault with a mast. We apologise for any inconvenience this may have caused.”

EE, formerly Orange, has restored a full service in Deal
EE, formerly Orange, has restored a full service in Deal

Since last Thursday, customers using EE as their mobile phone service provider have taken to social media to vent their anger over the situation.

When KentOnline asked readers on Facebook about the issues, we received more than 60 comments from dissatisfied EE customers.

Lisa Hawkins, who wasn’t impressed, said: “No signal in Park Street or Sandown Road since Thursday last week.”

Sara Kerr said: “No signal since last Thursday! I’m glad I don’t rely on my phone for business purposes!”

Jan Wick added: “I live in College Road and have had no signal for days.”

Others said the issue had affected them for longer than just a week.

Heather Morgan complained: “I’ve had signal problems for the last three weeks.”

Susan Fyfe of Walmer: “I live near St Mary’s Church and had no signal whilst in the house. After several weeks of complaining to EE they refunded half my bill and sent a signal booster to plug in. Signal has improved but I still get no signal at my mum’s house at Lord Warden Avenue or my daughter’s in Ramsgate.”

On Monday, EE apologised to its customers and told KentOnline they were investigating an isolated fault with a site in the local area and were working to restore full service as soon as possible.

Deal resident Peter Tullo was so disappointed with the lack of signal from EE, he switched provider
Deal resident Peter Tullo was so disappointed with the lack of signal from EE, he switched provider

This is of one of a series of EE signal issues KentOnline has reported.

It follows on from the case of Peter Tullo, of St George’s Road, Deal, in December, who complained about EE service and said he feared two masts had been decommissioned in the area. He was able to terminate his agreement with EE and switched to O2.

A week later, more readers got in touch to share their bad experiences.

Throughout this time, EE has insisted that no masts have been decommissioned.

A spokesman said: “We can advise on background that a mast has not been decommissioned.”

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