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Morrisons in Bridge Street, Dover, will be reintroducing trolley locks from today

Morrisons in Dover will be reinstating its trolley locks from today after a deluge of complaints from residents.

Mayor of Dover Cllr Pam Brivio wrote a letter to store manager Lynn Hackett, emailed the company’s head office and contacted the Mercury to voice her concerns that many of the trolleys were left abandoned on the streets.

The shop is just metres from the River Dour, which has also had money trolleys dumped in it.

The Morrisons logo
The Morrisons logo

Morrisons bosses have confirmed that Dover’s shop is just one of five others out of 279 to have its locks back.

A spokesman from the supermarket chain said: “After listening to the concerns of local residents over abandoned trolleys, Morrisons will be reinstating the trolley locks at its Bridge Street store from Thursday, October 23.”

Locks were removed in July following customer feedback which called for “quicker and easier” shopping trips.

Manager Ms Hackett said: “Customers told us they found trolley locks inconvenient, especially when they didn’t have a pound coin.

“Many people appreciated the removal of locks.

The Great Escape - Morrisons trolleys scattered across its car park
The Great Escape - Morrisons trolleys scattered across its car park

“However, over the past few weeks some trolleys have been walked off site from our store. This has given us cause for concern.

“To safeguard our property and prevent trolleys from being removed, we are going to reinstate locks this week.

“Our nationwide removal has been overwhelmingly positive.

“However, we promised to reinstate trolley locks at stores where it did not work. Dover is one of only five out of 279 stores UK-wide to have its locks put back on.”

Cllr Pam Brivio is 'pleased' that Morrisons will reintroduce trolley locks
Cllr Pam Brivio is 'pleased' that Morrisons will reintroduce trolley locks

Speaking to the Mercury, Cllr Brivio said: “I am very pleased that they have listened to people in the community.

“A couple of people spoke to me when it was first introduced because we all knew what would happen.

“They lost about 100 trolleys and a lot of money.

“Hopefully it will be resolved overnight.”

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