Two managers with the Stagecoach bus company in Dover have gone back to basics this week as part of the National Customer Service Week.
Run by the Institute of Customer Service, the weeks aims to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.
David Barrie gets back to the wheel.
Stagecoach directors and managers have all gone back to the floor to carry out some of the frontline duties required to provide good customer service to passengers.
Clive Dunn takes his turn at cleaning up
Dover operations manager David Barrie is taking his turn as a bus driver while engineering manager Clive Dunn has taken up the task of a bus cleaner.
Stagecoach south east managing director Philip Norwell said: “Without our customers we would have no business and it is absolutely essential that we provide good customer service day in, day out to the people who use our services.
"We are fortunate to have a great team of employees who do just that – but we can always get better and we will continue to work hard to further improve the service we provide our customers.
“Customer service doesn’t just matter for one week in the year – it’s something we must deliver every day and I would like to thank our frontline staff in particular for their efforts in ensuring that our customers enjoy traveling with us and continue to use our services.”
Follow the Dover Mercury on Facebook www.facebook.com/DoverMercury and on Twitter @DoverMercury