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Commuters will receive compensation over Dover to Folkestone railway line closure, Southeastern promises

Commuters will receive compensation over the delays they are facing following the closure of the Dover to Folkestone railway line.

The pledge comes ahead of a meeting between bosses from Southeastern and Network Rail in the morning.

Earlier, Folkestone and Hythe MP Damian Collins, called on Southeastern to reduce its fares for passengers who are due to face months of disruption.

Several sinkholes have appeared as the wall collapsed. Picture: Network Rail
Several sinkholes have appeared as the wall collapsed. Picture: Network Rail

Speaking ahead of tomorrow's meeting, Southeastern's train service director Richard Dean confirmed to KentOnline it is reviewing its fares and compensation for season ticket holders.

He also revealed Southeastern is now considering re-routing the railway away from the coast.

A similar incident was seen last year in Dawlish in Devon when the sea washed away the land underneath the railway line.

Mr Dean said: “At the moment it’s a question of actually redesigning the railway and building a piece of brand new infrastructure through that area.

“I think personally the end of February is probably quite an heroic timescale to put on this particular piece of work."

Southeastern train services director Richard Dean
Southeastern train services director Richard Dean

He said the damage amounts to around twice as much as the Dawlish incident in early 2014.

“Our plan is to effectively run the normal timetable as far as we can from Folkestone and Ramsgate towards London," he said.

“That way we can keep disruption to a minimum but it does have a direct impact on those people from Dover, Martin Mill, Deal and Sandwich.”

No high speed services will operate from stations between Sandwich and Dover Priory.

Meanwhile high speed trains will still run from Folkestone and also from Ramsgate “as per the normal timetable”, Mr Dean added.

But he said Southeastern is revising its high speed fares and compensation for season ticket holders.

The line is expected to be closed until February. Picture: Network Rail
The line is expected to be closed until February. Picture: Network Rail

“It’s definitely not our intention to charge people high speed fares when there’s no a high speed service,” Mr Dean said. “If you’re a season ticket holder you’ve effectively paid up front for that and we’d expect to compensate people for the fact they’re not getting a high speed service.”

An announcement detailing the changes is expected later this week and all season ticket holders are being written to.

Passengers are able to join trains from Folkestone West and free parking is available in the station’s car park with all services continuing as normal to Folkestone Central where they will terminate.

Bus replacements will serve Dover Priory and Folkestone West only.

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