Published: 09:49, 14 May 2018
| Updated: 09:50, 14 May 2018
The Hythe Imperial is edging closer to securing five-star AA status after its latest inspection.
The four-star hotel secured an 82% rating - up 2% from last year. The top band score is 84%.
It also retained its AA rosette for its Coast restaurant.
The AA report said: "The team displayed a very good grasp of service skills. Housekeeping, considered to be of the utmost importance within the inspection process, was diligent across the operation.
“Output of the kitchen was generally very good, where varied menus are well pitched at the hotel’s clientele.
“Bedrooms and bathrooms are well-maintained, well-coordinated and high in quality. The refurbishment programme has been completed and now it is only a matter of maintaining the product.
“The public areas are versatile and are ideal for both business and leisure markets.”
Nick Gauntlett, executive director of the hotel, said: “While we have invested heavily in the refurbishment of the hotel, what our latest AA inspection highlights is the result of our commitment to recruiting and training the right people to ensure our guests get the best possible level of service.
“The praise for our front of house and housekeeping teams is very satisfying and their efforts have been key to the continuing improvements in service that have seen the AA increase our rating again."
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