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Kent Reliance in Chatham rated top for customer service in Which? survey of UK savings account providers

By Chris Price

Lender and savings provider Kent Reliance has been named the best savings account provider for customer service in the latest Which? satisfaction survey.

The Chatham-based bank – a trading name of OneSavings Bank – was placed top above 42 other savings account firms, scoring 68%

The scores were generated by asking more than 6,300 people about their experiences with their account providers in August.

Kent Reliance has been rated top of a Which customer service survey for savings account providers

Kent Reliance has been rated top of a Which? customer service survey for savings account providers

The survey asked the public questions based on overall customer satisfaction and the likelihood of recommending the provider to a friend.

More than 12,000 new customers have opened accounts with Kent Reliance this year.

Chief executive Andy Golding said: “Winning this award for our customer service is testament to how much we have engaged and listened to our customers to create a service which is best in class delivered by our great staff.”

The share price of parent company OneSavings Bank stood at about 200p following the announcement.

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