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Residents in Tonbridge left with no Vodafone signal after mast by train station was damaged

Dozens of residents have been taking to social media to express their frustration after being left with no mobile phone signal for nearly three weeks.

Technical problems with a signal mast near the train station in Tonbridge have reportedly left Vodafone customers out-of-touch for over two-and-a-half weeks now.

Many have attempted to contact Vodafone, but have been directed to the company's help site which has now been branded as 'beyond useless'.

Residents in Tonbridge have been experiencing huge problems with phone signal
Residents in Tonbridge have been experiencing huge problems with phone signal

Martin Brown, a member of staff at local software company Sabercom, recently bought a new iPhone 6 but has not been able to make or receive calls on it as a result of the problems.

When he complained to Vodafone, he was told that on older iPhone models the 3G internet function can be switched off - which subsequently allows phone calls to be made and received.

"I have this new expensive phone and want to make calls, but you can't turn the 3G off so I have no way out" - Martin Brown...

However, Mr Brown has now been told that this can't be done on the newly released iPhone 6 and is left unable to use the phone.

It is thought that this is because of a bug in the new iOS 8 software update which has removed the slider that allows users to turn this function off.

He added: "I have this new expensive phone and want to make calls, but you can't turn the 3G off so I have no way out.

"I approached Vodafone for help and they directed me to a pretty useless help website which tells me that they have no idea when the problem will be fixed.

"It's getting ridiculous now, nobody in my office who is on Vodafone can make calls, when you're at work it's really frustrating too."

Another colleague in the office, Olly Candy has also been experiencing the same problems with his new iPhone 6.

A spokesperson for Vodafone said: "We’re sorry that some of our customers in Tonbridge have been experiencing signal problems over recent weeks.

"A local mast has developed a fault and our engineers need access to it to carry out an investigation. Because it is situated next to the railway they cannot do this until we have arranged to close the line.

"We are working closely with Network Rail to put a closure in place to allow us to investigate and remedy the fault."

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