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McDonalds at Medway Valley Leisure Park, Strood introduces table service

Diners can now have their Big Mac and fries delivered to their table as the first McDonalds in Medway introduces table service.

The new service is part of the refurbishment at Medway Valley Leisure Park in Strood as the restaurant turns digital.

As part of the change, customers will be able to order from the new digital kiosks as well as from a member of staff at the till.

Staff at the McDonalds in Medway Valley Leisure Park
Staff at the McDonalds in Medway Valley Leisure Park

Free to use tablets have also been installed at some tables for customers who want to check their newsfeed, emails or play games.

Table service proved popular with customers after a trail in 14 restaurants last year and is now being rolled out across the UK.

Customers will be able to browse the entire menu and check out the nutritional information of each meal on the self-order kiosks, and then pay by card or contactless.

They will then go straight to a designated area of the counter to pick up their order or take a seat for table service.

In the kitchen, new lay-outs and increased technology means McDonald’s products will be made specially to order, with every burger and wrap being freshly prepared.

McDonald’s franchisee Gian Chahal took over the restaurant last year.

He said: “The team and I are thrilled with the transformation because we’re committed to offering our customers’ more choice and fast service.

“These days, technology has a huge role to play in all walks of life, including our customers’ eating out experience, so the new technology we’ve introduced recognises the way people live their lives today.

The restaurant has undergone a digital transformation
The restaurant has undergone a digital transformation

“The addition of table service enables customers to order at the self-order kiosk and then sit down at a designated zone to get served. From mums coming in with their kids, to people having a working lunch, I expect the feedback to be positive.”

If trials prove successful, McDonalds diners could soon customise their classic burgers; order and pay by smartphone; play interactive table-tops games; or charge their smartphones using wireless charging devices.

McDonalds UK CEO Paul Pomroy said: “We’ve listened to customer feedback and know we need to modernise further in order to move the McDonald’s experience on, and remain relevant to the lives of the three million customers that we serve daily.

"Our converted restaurants like this one in the retail park will deliver a fast and easy experience, aided by digital and traditional ordering points ensuring we continue to be enjoyed by our customers."

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