Dealing with Conflict in the Workplace

No matter how well you manage your staff, there will be times when you have to deal with conflict in the workplace.
And, let’s face it, no-one likes to deal with these tricky situations.

This workshop will help you deal with the “elephant in the room” and give you the confidence to have difficult conversations with your staff. This could include giving negative feedback about performance, telling someone bad news or dealing with redundancies. It will also help you deal with conflicts between employees at work where you are stuck in the middle!

The session is run by Rachel Downer of Canterbury HR. Rachel is a Fellow of the Chartered Institute of Personnel Development and she is a qualified mediator. She has over 20 years’ experience working in a variety of industries in the private, public and not-for profit sectors. In addition she runs her own business and has extensive experience of delivering difficult messages and resolving disputes at work.

Tea / Coffee and Bacon Rolls will be provided