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Conflict can be so difficult to handle if you don’t have the right tools and techniques. The course raises delegates understanding of the background to conflict and the contribution they can make to either calming or escalating a confrontation. During the course, delegates will learn and practise key skills to build their confidence and to maintain composure while de-escalating customer conflict.
£50 per delegate.
Win a football coaching session at Ballerz in Bluewater with former England star Rio Ferdinand
What's for dinner? Plan meals, try new foods and explore cuisines with tested recipes from the country's top chefs.
Trying to find the right nursery, school, college, university or training provider in Kent or Medway? Our Education Directory has everything you could possibly need!