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Southeastern offers enhanced compensation for passengers stranded in snow

By KentOnline reporter

Passengers stranded or forced to endure hours of delays in last week's snow are to be offered enhanced compensation from Southeastern.

The train operator has said it will double the amount paid as part of its Delay Repay compensation scheme for all passengers caught up in the disruption from Tuesday to Friday last week.

And those stranded for two hours or more on trains on Friday will be given £100, or double Delay Repay, whichever is greater.

Maidstone West was just one of 50 stations closed across the county.

The statement comes after passengers were forced to suffer huge delays and difficult journeys last week.

On Thursday, 50 railway stations in Kent were closed and three entire lines shut down because of snow.

Then, the following day, passengers on a freezing train from Rainham got stuck for up to six hours.

But as the Beast from the East struck, services between Dover and Ramsgate were cancelled... even though there was only a light dusting of snow.

A Southeastern spokesman said: "We’ll be doubling Delay Repay for all passengers caught up in disruption from Tuesday to Friday last week, and for passengers stranded for two hours or more on trains on Friday, we’ll be giving them £100 or double Delay Repay – whichever is greater."

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