Attacks on Southeastern staff fall as firm gets award
Assaults on Southeastern staff have fallen by 44% after the
train operator stepped up security systems that have scooped a
The company won the Safety and Security Excellence award in the
15th Rail Business Awards in London last night.
The operator's action to improve passenger safety and cut the
number of assaults against its staff, which had been on the rise,
were factors behind the judges' choice. Assaults has since plunged
Southeastern's new Eyewitness incident reporting scheme, an
easy-to-use crime email reporting system for passengers, has made a
difference, allowing the operator to respond quickly to reported
incidents. It also identifies possible hotspots and trends.
Other steps include closer co-operation with British Transport
Police in its crackdown on assaults and other crimes, and greater
use of CCTV.
Judges said: “It is pleasing to see the successful fusion of
technology and close co-operation between rail staff and the
"Against the backdrop of one of the most challenging
environments on the UK rail network, this programme has delivered
some great results.“
The award was sponsored by Gael and the presentation was made at
the London Hilton, Park Lane.
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