Clean bill of health for hospital
Health assessors have given Maidstone Hospital a favourable
report after a routine inspection.
The latest visit was made by the Care Quality Commission (CQC),
with inspectors looking at how patients were treated and how staff
felt working for the Maidstone and Tunbridge Wells NHS Trust.
Patients told assessors they felt they had been
involved in their care and were aware of the procedures for giving
their consent to treatment.
Emergency call bells were answered quickly and inspectors described
the relationship between patients and ward staff as “relaxed” with
The majority of staff said they were well trained to do
their jobs and took advantage of courses to update their
While the CQC found Maidstone Hospital is meeting all the
essential standards of quality and safety, however, there were some
points for improvement.
On one occasion after a patient had fallen, inspectors
noted the correct documentation had not been drawn up, reflecting
what was being done to help them and measures to stop others
The trust also told the CQC that the complaints system had been
reorganised after admitting one complaint had not been handled
well. The new standard is to acknowledge complaints within three
working days and complete an investigation within 25 working
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