Snow joke! Southeastern celebrates best ever results from passenger survey
Rail passengers suffered
delays and cancellations during the snow
Some commuters who faced a rail nightmare during the snow might
not agree, but Southeastern has claimed the region's best ever
results of a passenger survey.
Government watchdog Passenger Focus today revealed 84% of people
are satisfied with the rail operator’s service.
This is a 1% improvement on last year's National Passenger
Survey – and the highest score ever awarded to any operator on the
The results come after Southeastern services ground to a halt in
the snow earlier this month, with cancellations and heavy
The company invited some passengers whose journeys were severely
disrupted to apply for compensation.
Southeastern managing director Charles Horton said: "We've been
working hard to provide the best possible service for our
passengers, so this survey result is very encouraging.
"This comes off the back of an excellent year in which
Southeastern achieved record high punctuality, carried more
passengers than ever before, successfully transported over 12
million people throughout the London 2012 Games and was given the
highest possible award for Investors in People business
"We are by no means complacent - we appreciate that not every
journey will always run smoothly, and that's why in partnership
with Network Rail and our industry colleagues we’re working hard to
further improve services for our passengers.
"However looking back at the satisfaction levels from when we
commenced running the franchise in 2006, we’ve come a long way
forward so our staff can certainly be proud of this achievement.
I’m especially pleased our passengers have noticed an improvement
in our service."
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