KEiBA social
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BEST SOCIAL CARE
BUSINESS (sponsored by Kent Adult Social Services, Kent County
Council)
Home Service Complete Care,
Deal
Home Service Complete Care was founded in
1989, just before the Care in the Community Act came into force,
and now employs more than 50 people.
It has become one of Kent’s largest providers
of home care and support.
Staff are trained to help with personal needs
such as washing, dressing, medication, shaving, bathing or
showering, catheter care and oral hygiene.
Service users are also given help with
cooking, cleaning, laundry, shopping, safety, collecting pensions,
sitting service, companionship on trips, assistance in making
appointments and arranging services, and support in everyday
living. Staff also encourage clients to take part in community
activities.
The company states its philosophy like this:
“We work with families, friends and other professionals to ensure
that our clients’ differences are embraced and that they can stay
in their homes for as long as possible, living a dignified, good
quality life which is also as independent as possible.”
Registered with the Commission for Social
Care, it works hard to exceed care standards and has achieve a
3-star excellent rating.
Staff training is given high priority, and all
office staff are NVQ level 2 accredited in customer care. Career
development is encouraged, and many care/support workers have been
with the company since its inception.
The new strategy prompted by Transformation of
Social Care has meant a number of changes and the business has
risen to the challenge, implementing new ideas and developed a new
system of Key Performance Indicators.
Judges hailed this 20-year old domiciliary
care business as a forward thinking company with clear business
objectives, adding that it never lost sight of user focus, praising
its awareness of the overriding need to safeguard vulnerable
adults.
Factfile
Winner
Home Service Complete Care
Location: Deal
Business Sector: Health & social care
Key Product/Services: Domiciliary care
Number of Employees: 58
Established: February 1989
Runners-up
Halliwell (Elizabeth Finn Homes)
Location: Tunbridge Wells
Business Sector: Elderly care
Key Product/Services: Personal
care/nursing/end of life care.
Number of Employees: 70
Established: April 2005
Beech Tree Total Care Ltd
Location: Margate
Business Sector: Social care
Key Product/Services: Domiciliary care
Number of Employees: 70
Established: March 2006
Thursday, June 25 2009
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