Tesco worker's four-letter rebuke
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by Adam Williams
awilliams@thekmgroup.co.uk
A couple have turned their backs on Tesco after an employee
told them where to go with a four-letter expletive.
Estate agents Michael and Jacqui Johnson were stunned at the
member of staff’s behaviour when they tried to put more than four
items through the kiosk aisle.
Michael, 41, and Jacqui, 42, had dropped into Whitstable’s Tesco
store on Easter Monday to buy some lunch for a day out in
London.
Michael said: "It was even busier than Christmas as the weather
was good and it was a busy bank holiday weekend.
"Queues at some of the checkouts were stretching back to the
aisles, but we spotted the kiosk queue only had a few in it.
"We had nine items and we didn’t have a basket as we were
carrying them in our hands.
"The sign at the kiosk does say no more than four items, but I
asked if on this occasion she could let us put them through. She
said she would, but that quite frankly we were taking the
p***."
Michael and
Jacqui left the items on the counter and began to leave. But a
customer services manager soon rushed their shopping through and
gave them four free bags of crisps as an apology.
Michael added: "I can’t believe that in this day and age with
all the advertising that they do, a Tesco employee can behave how
she did.
"Although we eventually received an apology from their customer
services team, I wanted the employee to apologise in person.
"We’ve spent more than £100 a week in there for the past 13
years and this is how we’re treated."
Tesco spokesman Sarah de-Salis added: "On this occasion, we fell
below the high level of customer service we expect. We have said
sorry to the customer."
uE06E What do you think? Email
whitstablegazette@thekmgroup.co.uk or write to Gazette House, 5-8
Boorman Way, Estuary View Business Park, Whitstable, Kent CT5
3SE.
Thursday, May 05 2011
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