Published: 13:00, 30 May 2014 |
Updated: 15:40, 30 May 2014
Confidential patient records are among hundreds of letters delivered to a Maidstone home for 10 years.
The detached property in Loose Road was occupied by Grove Park Surgery - thought to have had more than 2,000 patients on its books - until May 2003. It was sold and became a house the following year.
Since then, post addressed to Dr Gopal Sinha and other staff has arrived on an almost daily basis - with much of it going in the bin.
Among the hoard are many envelopes marked private and confidential. It is believed test results and appointment arrangements are also among the mail.
The homeowner, who does not want to be named, alerted the surgery by passing on mail through a mutual friend who works at its new Sutton Road location.
But after several years when the problem continued he started binning it instead.
He contacted the General Medical Council in 2010, but was told it did not deal with complaints about patients' personal information.
He was directed to West Kent Primary Care Trust, but decided not to pursue his grievance.
The man, who has recently sold up and moved abroad, said he began dumping the letters because he "had enough after giving them back for two years with nothing being done".
"There must have been about 20kg of letters," he said. "I felt terrible about it, but it is not up to me to chase the proper people."
A spokesman for NHS England said it would be reviewing the situation and would take robust action if needed.
They added: "We take the safeguarding of patient data very seriously and expect all GP practices to comply with their duty to protect patient confidentiality and to manage information sensitively."
John Stevenson, the new practice manager at the Grove Park Surgery in Sutton Road, said Dr Sinha had closed the old premises with the full involvement of a consultation process carried out by the primary care trust.
He added: "At all times Dr Sinha strives to ensure proper care for his patients and believes he has acted appropriately and professionally and with proper regard for the confidentiality of his patients and staff."
Stories you might have missed
Every morning at 10am we play you an hour of tunes from the 90s. We call it, #WeLoveThe90s.
Play 'Say It' with Garry and Laura on kmfm Breakfast and you could win £1,000!
Wake up to kmfm Breakfast with Garry and Laura - it's Kent's alarm call.
A guide for your future. For year 11 students in Kent and Medway. Click here for the e-edition.
Education, Training & Childcare is a special supplement published by KM Media Group four times a year. Click here for latest e-edition.
This is a brand new online resource covering every aspect of owning and improving a home in Kent and Medway.
Get the latest food and drink news, recipes from some of the nation's top chefs plus updates from Kent's vineyards and breweries.
Search in your local area to find your perfect partner in Kent, with FreshStart Dating! PLUS, register for free!.
Neil Miller, Hever Castle head gardener is new gardening blogger.
Buy pictures that you've seen in a KM newspaper, or send in a picture and we will place it on our photo sales website so that you can purchase a super, unique gift.