Home   Malling   News   Article

Royal Mail customers wait in 90 minute queue at Snodland sorting office

By William Janes

Customers at a Royal Mail sorting office have been waiting as long as 90 minutes to be served as queues stretch around the building.

Those hoping to collect parcels faced a long wait at the sorting office on Sortmill Road, Snodland this morning.

The service at the office has been rated 3.8 stars on Google with many positive reviews in the past.

A photo sent by a customer reportedly shows only half the queue.

A Royal Mail spokesperson said: "We would like to apologise to customers who may have experienced delays when collecting items from our Medway Valley Office in Snodland.

"We have experienced a larger than normal volume of undelivered items. As such, we took the decision to extend the opening hours of the office to ensure that all customers were served today."

"It is our policy to endeavour to deliver mail to customers first time. If we are unable to do this because customers are not at home when we attempt to deliver an item that needs a signature or is too large to fit through the letterbox, we also offer alternative delivery methods."

Join the debate...
Comments |

Don't have an account? Please Register first!

The KM Group does not moderate comments. Please click here for our house rules.

People who post abusive comments about other users or those featured in articles will be banned.

Thank you. Your comment has been received and will appear on the site shortly.


Terms of Comments
We do not actively moderate, monitor or edit contributions to the reader comments but we may intervene and take such action as we think necessary, please click here for our house rules. If you have any concerns over the contents on our site, please either register those concerns using the report abuse button, contact us here, email multimediadesk@thekmgroup.co.uk or call 01634 227989.

Close This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies.Learn More