Home   Sittingbourne   News   Article

Southern Water to compensate Sittingbourne customers and schools that had to close after last week's shortage

By KentOnline reporter

Households in and around Sittingbourne whose water supplies were cut off following this week's 'big thaw' are to receive compensation.

Taps ran dry on Sunday evening after a series of burst pipes and thousands of people were still without water the following day, leading to queues outside supermarkets and a rush on bottled water.

Some had to do without for more than 18 hours and some schools were forced to close.

People queueing for water at Sittingbourne's Aldi. Picture: Amy Gambrill
People queueing for water at Sittingbourne's Aldi. Picture: Amy Gambrill

Southern Water, which manages supplies in the area, was criticised for its communication, after sending a series of tweets giving false hope about when supplies would be back on.

Today, the company announced how customers would be compensated and it vowed to pay schools £2,000.

Anyone without water for less than 12 hours will get £25. Those without water for more than 12 hours will get £50 and any households without a supply for more than 24 hours will be given £75.

It should be paid directly into people's accounts within the next week to 10 days.

The water shortage hit the shelves at Sainsbury's in Sittingbourne
The water shortage hit the shelves at Sainsbury's in Sittingbourne

A statement from the firm said: "We've worked around the clock over the last week to restore supplies to our communities during exceptional circumstances and we understand the problems the recent disruptions have caused.

"Now we’re taking the same approach to compensation and doing more to help those customers and schools who were affected.

"We are working hard to identify all properties affected and will automatically compensate customers' accounts."

Join the debate...
Comments |

Don't have an account? Please Register first!

The KM Group does not moderate comments. Please click here for our house rules.

People who post abusive comments about other users or those featured in articles will be banned.

Thank you. Your comment has been received and will appear on the site shortly.

 

Terms of Comments
We do not actively moderate, monitor or edit contributions to the reader comments but we may intervene and take such action as we think necessary, please click here for our house rules. If you have any concerns over the contents on our site, please either register those concerns using the report abuse button, contact us here, email multimediadesk@thekmgroup.co.uk or call 01634 227989.

Close This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies.Learn More