Published: 00:00, 24 March 2014 |
Updated: 11:54, 24 March 2014
The free NHS Health Help Now phone and web app has chalked up more than 11,000 hits in its first three months.
The average visit lasts three minutes and 47 seconds, suggesting people are looking at the advice and services available for different symptoms. Since its launch in December it has had 11,000 visits from 7,000 users.
Dr Tony Martin, Chair of NHS Thanet Clinical Commissioning Group, said: “Even when people have a minor injury or illness, they sometimes end up going to A&E.
“The Health Help Now app can help many avoid an unnecessary wait in A&E.
“It’s simple to use, and with just a few clicks, users are able to find the most suitable healthcare service for their needs.
“Roughly 40 per cent of those who go to A&E leave without any treatment , we hope that the app will play a part in reducing the number of unnecessary trips to A&E.”
The app, which covers east Kent, north Kent and Medway, is proving so popular other parts of England are also interested in using it.
It works on mobile phones, tablets, laptops and desktop computers and suggests the most appropriate local health service at any time of the day or night.
Select your symptoms, type in where you are and the app does the rest.
Using the app can help people get the advice they are looking for with no need to go to A&E.
The app has information and advice for people of every age, from babies and teenagers to adults and the elderly.
It lists common symptoms and offers suggestions for treatment.
If you need a pharmacist, for example, it will work out the nearest one to you which is open and give directions.
A more advanced interactive version which allows personal information to be recorded is also being developed for smartphones.
NHS Thanet Clinical Commissioning Group buys and plans the healthcare for the people of Margate, Ramsgate and Broadstairs.
n To access the app visit www.healthhelpnow-nhs.net, follow it on Twitter @NHSHealthHelp or like its Facebook page at www.facebook.com/nhshealthhelpnow
Don't miss out, subscribe today. Keep up to date with our newsletters.
A guide for your future. For year 11 students in Kent and Medway. Click here for the e-edition.
Education, Training & Childcare is a special supplement published by KM Media Group four times a year. Click here for latest e-edition.
Get the latest food and drink news, recipes from some of the nation's top chefs plus updates from Kent's vineyards and breweries.
Search in your local area to find your perfect partner in Kent, with FreshStart Dating! PLUS, register for free!.
Find out what's going on in the garden, with Kent expert Lucy Hewett's weekly update.
Buy pictures that you've seen in a KM newspaper, or send in a picture and we will place it on our photo sales website so that you can purchase a super, unique gift.