Shopper Tony Hinds unhappy at Tesco voucher compensation for tooth in sausage
Tony Hinds with the
vouchers offered by Tesco
by Lewis Dyson
A man who says he found a human tooth in Tesco sausages is not
happy with the vouchers worth £25 he was given in response.
The supermarket giant has denied that the tooth, which has a
filling, was there when it arrived at the Sheerness store.
Tony Hinds, 27, of North Road, Queenborough, bought a pack of
the supermarket’s Finest chive and herb sausages in August.
He planned to use them to make sausage rolls for his birthday
party.
He claims when his fiancee pulled back the shrink-wrapping, she
found something stuck in the side of a sausage.
He said: “She thought it might be a bit of hard skin or a
gristle. It’s only when she picked it up she realised what it
was.”
The couple arranged for someone at the Bridge Road store to meet
them the next day. An incident report was filled out and the tooth
was sent for analysis.
Tony shows the offending
tooth
Tesco sent a letter in September, apologising for a “piece of
bone” being found, along with a £15 voucher.
Mr Hinds contacted the company again saying it was “quite
clearly a human tooth”.
Tesco confirmed it was a tooth, but said it could not be proved
how it got there. An additional £10 coupon was included.
A Tesco spokesman said: “We are sorry for any upset caused by
this incident.
“However, after a thorough investigation, we are confident the
tooth was not inside the product when it arrived at the store.
“All
products undergo robust testing during the manufacturing process
including metal detection.
“The object in question is part metal and, during supplier
tests, it was easily picked up by the metal detector. It would
therefore not have been able to leave the site undetected.”
Mr Hinds, who works at Medichem International in Rushenden, said
the national scandal of traces of horse DNA found in supermarket
burgers prompted him to take his up his complaint again with the
Citizens Advice Bureau.
He said: “It’s not about the compensation. I want some
reasonable acknowledgement of what it was.
“I’m not a greedy person but at the end of the day a £25
giftcard for a human tooth is not acceptable.”
05/02/13
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