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Premier Inn guest demands apology from Dartford Bridge hotel after rude message flashes up on TV screen


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A hotel guest was shocked when a rude message flashed on his TV screen after he booked a room.

Phil Burke tweeted budget hotel chain Premier Inn after he was confronted with insulting subtitle at the Dartford Bridge.

He wrote: "does anyone there care to comment on this disgusting message on my hotel TV? I can't express how disappointed I am."

Mr Burke tweeted the insulting welcome message
Mr Burke tweeted the insulting welcome message

The incident was one just issue mentioned during an unhappy stay at the three star hotel in Halcrow Avenue on The Bridge business park.

He added: "I expect nothing less. My stay was awful.

"Scaffolding outside my window and a nice view of a pylon, uncomfortable bed, my starter and main meal did not come as advertised.

"Possibly the worst experience I've ever had at a hotel. Awful experience."

Premier Inn at Dartford Bridge
Premier Inn at Dartford Bridge

A Premier Inn spokeswoman said: "We take all complaints very seriously and a full investigation into how this occurred is underway.

"We apologise for any offence caused and Mr Burke's stay has now been refunded.

"We are pleased that he has also accepted our offer of a complimentary overnight stay at one of our hotels in the UK."


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