Home   Kent   News   Article

Southeastern offers enhanced compensation for passengers stranded in snow

By KentOnline reporter

Passengers stranded or forced to endure hours of delays in last week's snow are to be offered enhanced compensation from Southeastern.

The train operator has said it will double the amount paid as part of its Delay Repay compensation scheme for all passengers caught up in the disruption from Tuesday to Friday last week.

And those stranded for two hours or more on trains on Friday will be given £100, or double Delay Repay, whichever is greater.

Maidstone West was just one of 50 stations closed across the county.
Maidstone West was just one of 50 stations closed across the county.

The statement comes after passengers were forced to suffer huge delays and difficult journeys last week.

On Thursday, 50 railway stations in Kent were closed and three entire lines shut down because of snow.

Then, the following day, passengers on a freezing train from Rainham got stuck for up to six hours.

But as the Beast from the East struck, services between Dover and Ramsgate were cancelled... even though there was only a light dusting of snow.

A Southeastern spokesman said: "We’ll be doubling Delay Repay for all passengers caught up in disruption from Tuesday to Friday last week, and for passengers stranded for two hours or more on trains on Friday, we’ll be giving them £100 or double Delay Repay – whichever is greater."

Join the debate...
Comments |

Don't have an account? Please Register first!

The KM Group does not moderate comments. Please click here for our house rules.

People who post abusive comments about other users or those featured in articles will be banned.

Thank you. Your comment has been received and will appear on the site shortly.

 

Terms of Comments
We do not actively moderate, monitor or edit contributions to the reader comments but we may intervene and take such action as we think necessary, please click here for our house rules. If you have any concerns over the contents on our site, please either register those concerns using the report abuse button, contact us here, email multimediadesk@thekmgroup.co.uk or call 01634 227989.

Follow us

Like Us on Facebook

Most popular

Kent Travel News

Close This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies.Learn More