by Simon Tulett

stulett@thekmgroup.co.uk

Barmy health and safety rules could mean disabled passengers will need a home visit and assessment before being allowed to board buses.

The new regulations, which will apply to services across north Kent, including Fastrack, could see bus representatives taking the measurements and other specifications of wheelchairs and mobility scooters before deciding whether to allow them on the network.

A new Arriva policy, not yet finalised, is set to stipulate exactly which sizes, makes and models of mobility aid are allowed on buses.

Those that match the operator's requirements will be fitted with a special label, designed to show bus drivers it has been approved for travel.

The firm says the new rules are designed to avoid any confusion, but disabled passengers say it will only serve to further alienate and embarrass them, deterring them from using public transport.

Ann O'Brien and husband Danny run North Kent Disabled Foundation, a day centre for those with disabilities based at Waller Park Pavilion, in Darenth.

Mrs O'Brien, 58, of Ridge Lane, Meopham, said many of the club's members are disillusioned with buses.

Her husband, an electric wheelchair user, has given up trying to use them.

"Half the time he can't get on them because they only allow one wheelchair on there at a time, and that's only on certain buses," she said.

"So if you've got a wheelchair couple trying to go out for the day on the buses, they have to go separately."

Some mobility scooters are already banned from Arriva buses on health and safety grounds if their size exceeds the industry standard - 70cm by 120cm.

The rules mean Debbie Stiff, pictured above, cannot use the network, but she would refuse to try even if she could, she said.

The 40-year-old, of Cherry Avenue, Swanley, added: "I don't do buses any more.

"It was always such a battle to get on because there was so little space.

"If there is another wheelchair on it, or a few mums with a buggy, there's no chance.

"It's embarrassing enough with all the ramps and delays getting on. These new rules will only make people even more self-conscious."

According to Arriva, its policy changes will make its service more “user-friendly”.

The firm’s publicity manager Richard Lewis said: “In order to ensure the safety of wheelchair users and our other customers, Arriva has a written policy regarding the carriage of wheelchairs and mobility scooters on those buses which are designed to accommodate them.

“The policy is in the process of being updated, particularly with regard to mobility scooters, in order that it is clear which types of scooter can be taken on our buses to avoid any confusion on the part of the passenger or the driver.

“It is hoped the changes will make the policy more user-friendly and that those passengers travelling on our buses in wheelchairs and scooters will be reassured they can travel around without difficulty.”

Passengers who want to travel with a mobility scooter should call 0844 800 44 11 for advice.