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M20 rated the worst motorway in England

It may not come as much of a surprise to regular users, but the M20 in Kent has been identified as the worst motorway in England.

The unwanted accolade comes from a survey conducted by a campaign group rating all of the country's motorways and ‘A’ roads based on driver satisfaction.

Motorists gave it the lowest rating of England's motorways based on journey time, road quality and for feeling safe. Its overall rating was 65 - worse even than the M25, which was rated as 75 and was the second worst.

Watch KMTV's report on the worst motorway in England

The road scored particularly badly for the quality of its surface, at 59%.

One respondent described it as “bumpy, uncomfortable to drive on” while another said it is “full of potholes”.

The M2 fared slightly better, with motorists scoring journey time 90, surface quality at 64 and feeling safe at 96 - resulting in an overall rating of 84.

The survey's findings come as Highways England and the Department of Transport have come under pressure to improve the contraflow on the London-bound stretch of the motorway between Ashford and Maidstone.

The survey was conducted by the campaign group Transport Focus.

Anthony Smith, chief executive of independent watchdog Transport Focus, said: “The Strategic Roads User Survey gives Highways England the most robust picture ever at a national, regional and individual road level of driver satisfaction on the motorways and major ‘A’ roads that it manages.”

“This survey reflects the experience of all drivers – whether in cars, vans, lorries, coaches or on a motorbike – across a range of key issues. The results show where Highways England should focus its efforts to maximise satisfaction, including reducing delays arising from accidents and improving user experience with journey time and road surface quality.”

More than 8,500 road users across the motorway and major ‘A’ road network managed by Highways England were surveyed.

The contraflow system, dubbed Operation Brock, has in operation on the M20
The contraflow system, dubbed Operation Brock, has in operation on the M20

Highways England customer service director Pete Martin said: “We care about people using our network and value independent research like this, alongside our own, which helps us to further understand how road users feel.

“We are pleased this research shows the majority of motorists are satisfied, but we are not complacent and will continue to work hard to help every driver have safer and smoother journeys to the people and places that matter most to them.”

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