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Kent County Council launches £1.5million videophone system for vulnerable residents

Vulnerable residents in Kent will be supported by a new videophone system.

The digital tool will be used by around 2,000 elderly or vulnerable people in the county - allowing them to access virtual video care and health consultations.

Robert Greenfield using his video carephone
Robert Greenfield using his video carephone

Operated via a tablet-type devices, the system will also allow users to be in video contact with friends and family, while minimising infection risk to other residents and care staff during the pandemic.

Among those already benefiting from the video carephone is 75-year-old Robert Greenfield, of Gravesend, who was diagnosed with Multiple Sclerosis 20 years ago.

He said: "I love the sociability that the carephone gives me. I have not been able to see my grandkids due to the coronavirus or meet up with my chums so it has helped me to stay in touch with everyone.

"The best part is that I don’t need log-ons or codes to be able to see or speak to people. I also hope I can receive my private physio sessions on the carephone and I like the idea that it can prompt me to move every hour to prevent me getting sores and to keep doing my exercises."

Before the pandemic, Kent County Council (KCC) was already reviewing its long-term digital assistive technology plans, but Covid-19 has accelerated this.

"The system is proving to be particularly effective during the Covid-19 pandemic."

Clair Bell, KCC cabinet member for adult social care and public health, said: "This assistive technology will give some of our most vulnerable residents greater independence and help care staff to support them at this very challenging time.

"The system is proving to be particularly effective during the Covid-19 pandemic, reducing the need for face-to-face contact and limiting hands-on care to just essential tasks."

Residents who feel a carephone would help a relative or a friend who either receives council care and support package or is known to KCC’s Adult Social Care and Health service can email karaservice@kent.gov.uk to find out more

Read more: All the latest news from Kent

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