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Hempstead Valley Shopping Centre, Gillingham

Traditional Christmas Grotto with pictures and gifts at Hempstead Valley in Kent

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Hempstead Valley’s traditional Christmas Grotto will open on Saturday, November 16 and remain open daily until Christmas Eve. The grotto features reindeer, set amongst a towering Christmas tree bedecked in fairy lights and beautiful rose gold, silver, pink and purple baubles. Entrance to the grotto to visit Father Christmas costs £5 per child and includes a wrapped gift. There is no charge for accompanying adults. Click here to pre-book a visit (£1.50 booking fee applies).

Professional photography is available to purchase from the elves.Please allow plenty of time to queue and arrive at least 30 minutes before the grotto is scheduled to close. The grotto and Father Christmas is especially busy during weekends and school holidays.

Open and closing times for the Christmas Grotto

16 November: 10:00 to 18:00
17 November: 10:00 to 16:00
18 November: 12:00 to 17:00
19 November: 12:00 to 17:00
20 November: 12:00 to 17:00
21 November: 12:00 to 17:00
22 November: 12:00 to 17:00
23 November: 09:00 to 18:00
24 November: 10:00 to 16:00
25 November: 12:00 to 18:00
26 November: 12:00 to 18:00
27 November: 12:00 to 18:00
28 November: 12:00 to 18:00
29 November: 12:00 to 18:00
30 November: 09:00 to 18:00
01 December: 10:00 to 16:00
02 December: 10:00 to 18:00
03 December: 10:00 to 18:00
04 December: 10:00 to 18:00
05 December: 10:00 to 18:00
06 December: 10:00 to 18:00
07 December: 09:00 to 19:00
08 December: 09:30 to 16:00
09 December: 10:00 to 19:00
10 December: 10:00 to 19:00
11 December: 10:00 to 19:00
12 December: 10:00 to 19:00
13 December: 10:00 to 19:00
14 December: 09:00 to 19:00
15 December: 09:30 to 15:30
16 December: 09:00 to 19:00
17 December: 09:00 to 19:00
18 December: 09:00 to 19:00
19 December: 09:00 to 19:00
20 December: 09:00 to 19:00
21 December: 09:00 to 19:00
22 December: 09:00 to 16:00
23 December: 09:00 to 19:00
24 December: 09:00 to 15:00

The Ultimate Retail Destination - Hempstead Valley Shopping Centre


Hempstead Valley Shopping Centre, based on the outskirts of the Medway Towns, just off junction 4 of the M2 motorway, is the ultimate retail destination. With over fifty retailers housed within our complex, we have something for everyone.

Those favourites such as Marks & Spencer, Boots, Argos, Sainsbury, as well as T.K. Maxx, Burton, Dorothy Perkins, are all represented within the centre. We pride ourselves on providing a clean and safe shopping experience, and our staff work tirelessly to ensure that our visitors have what they need, and gain the assistance they require, should they need it.

From Dry Cleaning to Jewellery, from gaming to cosmetics, Hempstead Valley Shopping Centre has you covered.

We provide ample parking for customers, including covered parking. We provide extra wide disabled parking bays for blue badge holders. Our hard working housekeeping team ensure that baby changing facilities and toilets are kept clean and accessible.

Food lovers at Hempstead Valley Shopping Centre

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Here at Hempstead Valley Shopping Centre, we love food! Our shopping centre now boasts our fabulous food promenade, which is open until late, seven days a week. With fantastic parking, and a wide selection of options, our shopping centre boasts Nando's, Frankie & Benny's, Subway, Friendly Phil's, Bella Italia, and if you're on the run, we have Costa for your coffee, BB's who provide fabulous muffins and coffee, everything you need to get your day started.

We have breakfast, lunch and dinner covered at Hempstead Valley Shopping Centre, so whether you are famished after a hard day of shopping, or grabbing lunch on the run, or even spending some much needed quality time with your loved ones, make Hempstead Valley Shopping Centre your destination of choice.

Hempstead Valley opening times and information

Main shopping centre and shops opening hours

Monday - Friday 9am - 8pm
Saturday 9am - 7pm
Sunday 10am - 4pm
Bank Holidays 10am - 5pm


M&S extended opening hours

Monday to Friday 8am - 10pm
Saturday 8am - 10pm
Sunday 10am - 4pm


Sainsbury's extended opening hours

Monday to Friday 7am - 11pm
Saturday 7am - 10pm
Sunday 10am - 4pm*

*Open 9.30am on Sunday for browsing.

Sainsbury's Petrol Station Opening Hours 

Monday to Sunday 6am to 12am midnight


Restaurants at The Venue opening hours

Bella Italia

Sunday to Thursday  9am - 10pm
Friday & Saturday 9am - 11pm



Sunday to Thursday 11.30am - 10pm
Friday & Saturday 11.30am - 11pm


Frankie & Benny's

Monday to Saturday  8.30am - 11pm
Sunday  8am - 10.30pm


The Broadwick

Monday to Friday 12pm - 11pm
Saturday 11am - 11pm
Sunday 12pm - 10.30pm 



From the M2 exit at junction 4 and follow the brown tourist signs for 'Hempstead Valley Shopping Centre' 

Contact Hempstead Valley Shopping Centre

Contact details

01634 387 076


Hempstead Valley Drive

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