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Action plan brought into struggling LloydsPharmacy in Coxheath, near Maidstone

By Luke May

A pharmacy is undergoing changes after struggling with a backlog of prescriptions.

LloydsPharmacy has been struggling with low staffing levels and late prescriptions since September, prompting a wealth of complaints from Coxheath patients.

The chemist is now expected to start hiring, but is tight-lipped on how many jobs it would offer.

LloydsPharmacy in Heath Road, Coxheath (9815582)
LloydsPharmacy in Heath Road, Coxheath (9815582)

Patients say there have been delays of up to two weeks in getting prescriptions, with 40 minute wait times when they arrive at the Heath Road pharmacy.

LloydsPharmacy says its regional team is aware of ongoing problems, which were first raised at the tail end of 2018.

Despite problems stretching back to September, no public job listings have been shared online for the Coxheath chemist.

Spokeswoman Julie Tomlinson said: "We are very sorry that some people have experienced delays when waiting for their prescription in our Coxheath pharmacy and at busy times this has been below the high standards that we set ourselves.

"There have been issues with the service in this pharmacy over recent months but we have listened to our customers and patients about their concerns and we have an action plan and will make improvements.

"Our customers are very important to us and we apologise for any inconvenience caused while trying to resolve this issue."

Ms Tomlinson would not say how many people worked at the pharmacy, or how many people it hoped to hire.

To raise concerns over your local chemist, contact the General Pharmaceutical Council (GPC), which is responsible for carrying out inspections.

Visit tinyurl.com/raiseconcerns to do so.

We have approached the GPC to see if any complaints have been lodged.

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