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HSBC to close branches in Gillingham, Ramsgate, Bexley and Deal


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HSBC has announced 82 of its branches will shut their doors between April and September.

Sites in Gillingham, Ramsgate, Bexley and Deal are among the many closing.

HSBC. Stock image
HSBC. Stock image

Sites will start shutting their doors permanently from April 23.

Staff in branches facing closure are expected to be redeployed to other branches and sites within 15 miles of their homes, the bank said.

HSBC said the closures are part of plans to become a market-leading digital bank and an overhaul of how remaining branches will operate.

Jackie Uhi, HSBC UK’s head of network, said: “The Covid-19 pandemic has emphasised the need for the changes that we are making.

“It hasn’t pushed us in a different direction but reinforces the things that we were focusing on before and has crystallised our thinking.

HSBC in Deal High Street. Picture: Google Maps (44018247)
HSBC in Deal High Street. Picture: Google Maps (44018247)

“This is a strategic direction that we need to take to have a branch network fit for the future.

“Making sure we have a sustainable branch network is essential to us, and decisions to close branches are not taken lightly.

“By ensuring we have the most suitable branch format in each specific local market that we serve, we will ensure that we are in good shape to meet the challenges ahead.”

She added that stripping out any impact of the pandemic, the number of customers using branches has fallen by a third in the last five years.

Nine in ten of all customer contact the bank over the phone, internet or smartphone and staff talk with more than 100,000 customers a week on social media.

HSBC UK logo (14625871)
HSBC UK logo (14625871)

Similar moves were announced in the past 12 months by rivals and a recent report by consumer group Which? found banks and building societies closed, or scheduled to close, 3,770 branches since January 2015.

The Bexleyheath, Broadway branch and Gillingham's branch will shut in July.

Deal's and Ramsgate's High Street branches will also close in September.

Read more: All the latest news from Kent

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