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I tried out the new online booking system for non-urgent appointments which is now live across all GP practices

PREMIUM

Trying to book a GP appointment has never been an easy job – but, by mere coincidence, I needed to get a slot on the day a nationwide roll-out of an online booking system started.

So I gave it a go – and the result was rather surprising.

There’s a new way to access a GP appointment for non-urgent cases
There’s a new way to access a GP appointment for non-urgent cases

It was about 5pm on Wednesday that I called my practice to enquire how to book a slot and was directed to its new system. It wasn’t particularly urgent, just one of those niggles you want checked out.

Normally, securing a space requires the 8am phone call fiasco – call up on the dot, get in a queue and by the time they answer, everything has gone. It is a frustrating, frankly unacceptable, experience familiar to many.

So, sat in front of my keyboard, I answered a whole host of questions, even uploaded an optional image of my concern (no, those sniggering at the back, it wasn’t that) – merely a change in a patch of skin I was growing rather anxious about.

Having completed the lengthy online quiz a few minutes later - what exactly was I worried about? Was I in pain? How long had it been an issue? You can imagine the drill - I was told I’d hear back within a couple of days. All requests logged, I had been told, would be triaged by a doctor. Fair enough.

I’d stressed I actually wanted a face-to-face appointment – a call, one of the options I could have opted for, I felt, wouldn’t get us anywhere.

All GP surgeries are now obliged to offer online bookings from 8am to 6.30pm for non-urgent appointments
All GP surgeries are now obliged to offer online bookings from 8am to 6.30pm for non-urgent appointments

Yet, remarkably, within 20 minutes – now close to 5.30pm - I had a text message informing me I’d been booked in. Granted, it wasn’t for two weeks, but regardless, it wasn’t an emergency and having probably waited a little too long to get it looked at, I was in no great rush.

More significantly, I’d actually got an appointment with a real-life doctor secured.

Plus, if what they’d seen had alarmed them greatly, I assume they’d call me in earlier (or, at least, that’s what I’m telling myself to calm my nerves).

But it worked. And for that I was grateful.

However, I pondered how, for example, my elderly parents would handle the system.

The system appeared to work well - but the elderly may struggle. Picture: Stock image
The system appeared to work well - but the elderly may struggle. Picture: Stock image

Whereas they’re no strangers to the online world, their grasp of anything new in the world of IT is akin to asking your dog to write a poem. Ask them to take a photograph to upload would be met by baffled frustration.

And, let’s be honest, the people most in need of a doctor’s reassurance or action are the elderly. I’m not suggesting anyone of a certain vintage will find it a challenge - but many will.

So well done, the NHS, for taking a brave step into the 21st century but don’t forget so many of those needing access to your local services grew up in an era before the internet, smartphones and all that those of us under 60 have developed a reasonable grasp of.

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