Home   Sittingbourne   News   Article

Sittingbourne family with baby had no water for almost three days after Southern Water pipe burst

A father has revealed the nightmare he had trying to care for his three-month-old baby after being left without water for almost three days.

Due to a burst main, Peter Power was one of hundreds in Sittingbourne without supplies at the weekend.

Peter and his family were promised a delivery of water bottles
Peter and his family were promised a delivery of water bottles

Although Southern Water confirmed that repairs were completed Saturday evening, there have been ongoing issues with pockets of low pressure and no water across the ME8, ME9 (Sittingbourne) and ME11 (Queenborough) areas.

This left Peter and his partner, Heather Frith, 39, unable to sterilise their baby's feeding bottles and prepare his formula.

The 39-year-old, who lives on Maidstone Road, said: "I woke up on Saturday around 5am to use the toilet and noticed the tap wasn't running properly.

"I didn't think to much of it as I could still flush, however when we all woke up around 9am there was no water at all.

"There were no updates on Southern Water's website about how long repairs would take, but I was understanding, I know that accidents happen and people were trying their hardest to sort the situation."

Peter Power, his partner, Heather Frithand their son, Buddy
Peter Power, his partner, Heather Frithand their son, Buddy

Peter, his partner and their son, Buddy, were classed as a priority and were promised a delivery of bottled water, however, it never arrived.

The Network Rail employee said: "I spent about £60 on bottled water, we needed it for the steriliser.

"We couldn't use the toilet, we couldn't cook and we couldn't clean so we ended up going out all day Saturday.

"We ended up getting takeaways as well as it was easier than figuring out how to wash up all out dishes and cook something.

"One of us used the loo first thing in the morning, before we knew there was no water, so not being able to flush wasn't great, it's so annoying not being able to use everyday essentials."

Peter and his family had no water for almost three days. Stock image
Peter and his family had no water for almost three days. Stock image

Peter and his family felt frustrated by Southern Water's lack of communication, however, once the water returned on Sunday they felt like they were in the clear.

But when the dad woke up this morning to shower before work the household was without water once more.

He finished: "I was so annoyed, I went on the website to see any updates, to see if something else had gone wrong but it said the problem was fixed, it definitely wasn't.

"I just wish it had warned us because I would have gotten more bottled water last night, instead I have to leave my partner and our baby without a car and water as I go to work."

Luckily the water has now returned to Peter's home, however, Southern Water said there have been ongoing issues with pressure in the area.

"I just wish it had warned us because I would have gotten more bottled water last night, instead I have to leave my partner and our baby without a car and water as I go to work..."

A spokesman said: "We apologise to customers disrupted by a burst watermain in Mount Lane, Hartlip, near Sittingbourne on Saturday morning.

"We quickly re-routed water supplies to 2,800 potentially affected properties in the area to bring the majority back in within a couple of hours.

"Some homes in the area saw continued interrupted supplies due to low pressure and airlocks on and off throughout the weekend. The burst was repaired on Saturday and the network recharged slowly.

"A second burst at a different location in Pear Tree Walk took place early this morning– engineers are on site and starting to dig down to the burst.

"When we are ready to make the repair we may need to shut off supply again to around 40 homes in Pear Tree Walk, Newington, to make the repair this afternoon.

"We will be delivering bottled water to the area for those still without water.

"We are extremely sorry to all customers in the area who were impacted over the weekend and to those seeing further disruption today. We recognise the inconvenience this causes people."

Southern Water has confirmed that customers whose supply was interrupted continually for more than 12 hours could be entitled to credit of £30 to their account via the guaranteed of service scheme.

If you’ve been affected you can make a claim here. If anyone remains out of water this could be as a result of air locks, please call Southern Water on 0330 3030368 to report so these can be resolved.

Close This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies.Learn More