Published: 00:01, 16 May 2018
A 'run-down' care home has been put in special measures after a damning inspection revealed shortfalls in the service.
The Care Quality Commission branded Wychdene, in Broadstairs, inadequate in its latest report, saying the home is 'not safe'.
It was given the lowest rating on three areas - safety, effectiveness and leadership - and requires improvement on the other two, caring and responsiveness.
The unannounced inspection found only one out of five breaches of regulations highlighted in last July’s inspection had been corrected.
One resident described the home as "a bit rough around the edges" with another saying "I don’t think my clothes are very clean really, and I don’t feel my room is either".
One cause for concern was the accommodation "was still not designed, adapted and decorated to meet people’s needs and expectations".
The inspector, in the report remarked that four people and two relatives told them they were not satisfied with the standard of accommodation.
One relative said: “The place is obviously run-down isn’t it?
"It looks like no one cares about the place as it’s tatty.
"It's a real shame because the care staff themselves are lovely" - a relative of a care home resident
“It’s a real shame because the care staff themselves are lovely.”
A 'number of significant defects' were also noted in the report, including a skylight leaking in the hallway and the wooden casing rotting away "creating a risk that parts of it would fall onto people as they walked underneath it".
Our sister paper the Thanet Extra contacted Wychdene care home about the report, but they declined to comment.
Despite the issues highlighted workers were praised, with people telling the inspectors they were confident that care staff knew what they were doing.
One said: "The care staff here are very good and give me all of the help I need."
Every morning at 10am we play you an hour of tunes from the 90s. We call it, #WeLoveThe90s.
Play 'Say It' with Garry and Laura on kmfm Breakfast and you could win £1,000!
Wake up to kmfm Breakfast with Garry and Laura - it's Kent's alarm call.