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KFC sparks Chestfield drive-thru customer's fury by claiming burger buns not mouldy

A disgusted dad-of-three has blasted KFC after the fast food chain claimed six suspect-looking buns he was served at a drive-thru were "not mouldy".

Simon Lee-Chibnall visited the Chestfield branch, near Whitstable, on Sunday to buy the mini fillet burgers as a treat for his young children.

Simon Lee-Chibnall was served six mouldy burger buns at the Chestfield KFC branch. Picture: Simon Lee-Chibnall
Simon Lee-Chibnall was served six mouldy burger buns at the Chestfield KFC branch. Picture: Simon Lee-Chibnall

But to his horror, when he unwrapped the food all of the rolls had grim blue and white patches on them.

He has since slammed the takeaway giant and called the incident "absolutely disgusting".

"It was supposed to be a treat for my kids as they have been stuck indoors for nine weeks," the 34-year-old said.

"With everything going on, they give these to a customer. Totally not acceptable."

Mr Lee-Chibnall tried to contact the branch by phone to explain the situation - but they would not answer.

Simon Lee-Chibnall has slammed the takeaway giant and called the incident "absolutely disgusting". Picture: Simon Lee-Chibnall
Simon Lee-Chibnall has slammed the takeaway giant and called the incident "absolutely disgusting". Picture: Simon Lee-Chibnall

His wife then messaged KFC on social media to complain.

They replied the next day to say they have passed over the details to the restaurant to investigate.

The message, seen by KentOnline, says: "The restaurant have advised our burger buns are used fresh every day and [it] is too busy to allow buns to be left out for a long period of time which would allow mould to develop.

"Our products are checked by our team every day and anything that does not meet our standards is discarded.

"We have been advised that this is not mould but it doesn't meet our standard and our team should have noted this.

The dad-of-three said the meal was a treat for his young children. Picture: Simon Lee-Chibnall
The dad-of-three said the meal was a treat for his young children. Picture: Simon Lee-Chibnall

"The restaurant recognise that this is unacceptable and understand why you have been left unhappy with this meal."

Mr Lee-Chibnall said the response has made him even more furious.

"They're trying to say it's not mould," he added. "They must be kidding."

He has been offered a £15 voucher by the firm.

Fast food chicken lovers were urged to use their common sense after a number of KFC drive-thrus reopened across Kent.

A number of popular fast food joints have opened stores across the county.

McDonald's, Burger King and Subway are among those who have welcomed back those craving their favourite tasty meals.

A KFC spokesperson said: “Hands up… this isn’t great and we immediately offered Simon a refund and a meal on us to put things right.

"We’ve since been in touch with the Environmental Health Officers who are happy with the processes we have in place to make sure things like this don’t happen."

Read more: All the latest news from Whitstable


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