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McDonald's in Chestfield near Whitstable reopens after £1m refurbishment


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McDonald's in Chestfield has reopened after a £1 million refurbishment.

Customers can now get table service, order on digital kiosks and play games and access Facebook for free on tablets at the revamped restaurant.

After closing for six weeks, the fast food giant will now offer made-to-order meals, with rows of burgers behind the till a thing of the past - but franchise owner Paul Crocker says waiting times will be exactly the same.

The McDonald's has been expanded and refurbished after being closed for six weeks.
The McDonald's has been expanded and refurbished after being closed for six weeks.

The doors opened yesterday (Tuesday) morning to floods of customers eager to try out the new store.

The restaurant now has additional seating too.

Mr Crocker said: "It was a great opening day and after being shut for six weeks, the anticipation had really built up.

Paige Luton and Chelsea Blyth use one of the tablets at the newly refurbished Chestfield McDonald's.
Paige Luton and Chelsea Blyth use one of the tablets at the newly refurbished Chestfield McDonald's.

"Customers can now order from the kiosk and rather than waiting in the hustle and bustle of the queue, they can sit down and wait for their order to come to them.

"It also gives the customer an opportunity to make changes such as taking the pickles out of a Big Mac or the sprinkles off of their coffee and they won't have to wait as long as everything is made to order.

"Despite everything being freshly made, our waiting times are exactly the same."

Manager Steve King demonstrates the new touch screen order taker at the refurbished Chestfield McDonald's.
Manager Steve King demonstrates the new touch screen order taker at the refurbished Chestfield McDonald's.

There is newly installed tablets where customers can log into their social media or play games and each table has a USB and power point nearby.

Chestfield is the first in the area to have the digital makeover, with the nearest others in Margate and Ashford.

Mr Crocker wants to assure everyone that even though people are less likely to order with a member of staff, it doesn't mean they are offering less jobs.

"It's actually the opposite," said Mr Crocker.

Franchise holder Paul Crocker at the recycling centre in his newly refurbished Chestfield McDonald's.
Franchise holder Paul Crocker at the recycling centre in his newly refurbished Chestfield McDonald's.

"As everything is made to order and we are now offering table service, we need more members of staff.

"We employ around 120 full and part time staff now.

Customers enjoy the new McDonald's.
Customers enjoy the new McDonald's.

"We hope that we are providing a more welcoming environment and hopefully people will enjoy our restaurant even more."

Mr Crocker says that McDonald's restaurants in Sturry and Canterbury city centre will both undergo a similar refurbishment in the next year.

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