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Coronavirus Kent: NatWest sets up financial support and phone lines for customers

By: Katie May Nelson, local democracy reporter knelson@thekmgroup.co.uk

Published: 13:21, 27 March 2020

Updated: 13:26, 27 March 2020

Two dedicated phone lines for those most in need and a £5 billion support fund are among measures to support bank customers.

Many banks have been alerting their services to support people across the county.

Rachel Blackamore, chair of NatWest London and South East Regional Board. Picture: Adam Hollingworth.

The measures put in place by NatWest include a dedicated support line for people over the age of 70.

Additionally, a 24-hour customer care line has been set up for NHS staff and critical workers who need help with emergency banking support.

The bank's opening hours have also been altered to 10am to 1pm, Monday to Friday.

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NatWest have also set up a £5 billion support fund of working capital support and is offering emergency fee free loans and overdrafts.

Rachel Blackamore, chairman of NatWest London and South East Regional Board, said: "We understand the challenges those affected by coronavirus might face and these could potentially include financial difficulty.

"As such, we want any customers who are affected to get in contact with us, to allow us to understand your individual situation and to see what we can do to help you.

"We want to help. Every single one of us is here to support you."

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