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News

Crimes can be reported to Kent Police via 'live chat'

By: Dean Kilpatrick, local democracy reporter

Published: 18:57, 12 December 2018

Updated: 19:01, 12 December 2018

Victims of crime can now report offences to Kent Police via a "live chat" feature on the force's website.

Up to 40 people have already made use of the service - which gives users the opportunity to speak to a call handler online - since it was launched last month despite being the subject of a “soft launch".

Speaking earlier today, chief constable Alan Pughsley said: "It is affording the public another way of communicating with us in a way they choose is best for them."

Chief constable Alan Pughsley police and crime commissioner Matthew Scott (5977654)

One of those to have already used the "live chat" was a domestic violence victim unable to contact the police in any other way as she had her phone taken away by an abusive partner.

Kent police and crime commissioner Matthew Scott (Con) welcomed the new feature, but said it was essential the public continued to have a choice of how to contact officers.

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He added: "The live chat is another good way of making sure the police is accessible in a number of different ways, whether it's online or over counters.

"Can I get an assurance while we do want to make it more efficient and effective, people will still be able to see someone and talk to someone?

"I know a lot of councils tended to withdraw the face of the organisation, as it were, when they've tried to drive these changes."

Mr Pughsley confirmed it was another option for people to choose from, with call handlers able to "step in and speak (to the victim) at any time".

The decision to sell "redundant" police buildings in Deal, Meopham, Edenbridge, Paddock Wood, and Leysdown was also discussed at the meeting.

Deputy chief constable Tony Blaker said "front counter" provision was been provided to ensure Kent Police maintains a presence in affected towns.

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