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Sainsbury's pays mum Natalie Howarth £350 compensation after son breaks glasses in Canterbury store

By: Danny Boyle

Published: 00:01, 31 October 2012

Jozef Howarth, six, broke his glasses after running into a supermarket door.

A supermarket has now compensated an angry mum in full after her little boy ran into a glass door and smashed his spectacles.

Natalie Howarth demanded £354 from Sainsbury's after the accident at the Canterbury store - because she said the door did not have any warning stickers or etching.

Her six-year-old son Jozef, who also suffered bruising, has to wear special lenses because of his poor eyesight.

But instead of very thick and uncomfortable NHS lenses, his mum paid extra to have thinner glass and Ted Baker frames.

Natalie, an administrator for a hair salon who was living in Starle Close, Canterbury at the time but has now moved to Dover, blamed the supermarket for the accident.

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Sainsbury's initially offered to pay the whole bill, but them retracted and said it would only meet her half way as a "goodwill gesture".

But now customer services staff have contacted her again to tell her she would be fully reimbursed with £354.

Miss Howarth said: "I am pleased they have also made a full apology and say they are investigating the glass door because it is a hazard."

She said Jozef was in a "state of shock" after crashing into the glass door, which he had not seen, on October 16.

The glass door at Sainsbury's in Canterbury Jozef Howarth ran into

The glass door at Sainsbury's in Canterbury Jozef Howarth ran into

Sainsbury's spokeman Rebecca Young said: "We're very sorry that this happened at our store.

"We'll also send Jozef a gift voucher so he can choose something as a treat."

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