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Training to give home-buying customers better service

By: KentOnline reporter multimediadesk@thekmgroup.co.uk

Published: 00:00, 09 May 2007

RPC Land & New Homes is launching a staff training programme to build upon the service it already offers to developers throughout the South East.

The majority of the firm’s staff will complete a series of training and coaching modules starting this spring, covering communications skills, negotiating and sales techniques.

RPC Land & New Homes has centres in Tonbridge, Dartford, Maidstone and Haywards Heath.

Peter Randall, managing director, said: “We consider that training our personnel in aspects of good communication, negotiating and selling is paramount if we are to succeed where others fail, particularly in hardening market conditions.

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“We understand what is required of ourselves and, more importantly, what is expected by our prospective home-buying customers and our current and future new home developer clients.”

RPC has appointed TTOP Training and Marketing to design a tactical development training programme for 2003, specifically to meet the challenges of the new homes market.

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