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Greaseproof paper found in Big Tasty at McDonald's in Week Street in Maidstone after UberEats delivery

By: Luke May

Published: 13:14, 07 May 2019

Updated: 20:01, 07 May 2019

A mum has vowed she will never return to a McDonald's after being shocked by a rogue item in her burger.

Judy Harvard had ordered food from the Week Street fast-food restaurant in Maidstone with her daughter when she ordered a Big Tasty with Bacon.

She said: "I was eating away when I saw something in there.

A £5 note alongside the rogue greaseproof paper, which somehow ended up in a Big Tasty with Bacon (9797359)

"I thought 'what's that?' Then I saw the greaseproof paper. It put me off straight away and made me feel sick."

Ms Harvard, who lives on Old Tovil Road, had ordered the food from Uber Eats via the McDelivery service.

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When she tried to complain, she was initially passed onto UberEats, before she explained it was the restaurant's fault.

Judy Havard has vowed to never return to the McDonald's in Week Street, Maidstone (9797361)

She enlisted the help of her partner, Gary Flishercorr, to complain about the find.

Mr Flisher said: "It's a massive health and safety risk. When we complained someone at the restaurant told me it was biodegradable - but what if it got caught in someone's throat?

"The paper was nearly the size of a £5 note, that's a serious risk."

A £5 note alongside the rogue greaseproof paper, which somehow ended up in a Big Tasty with Bacon (9797353)

McDonald's have said it offered compensation of a free meal or a £20 voucher, but the offers were turned down.

Mr Flisher denies this.

A spokeswoman for the fast food chain said: "Food safety is of the utmost importance to us and we place great emphasis on quality control, following rigorous standards in order to avoid any imperfections – and it appears that on this occasion we did not meet these standards.

"As soon as this was brought to our attention, we apologised to the customer and offered him gestures of good will, including vouchers and some complimentary food, however both of these were refused.

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"If the customer has any further concerns, we recommend he contacts our Customer Services Team.

Mr Flisher said: "I've been speaking to the franchise on behalf of my partner.

"Every time they've offered me something I've told them to give me the offer in writing, that way I can give it to Judy for her to decide. They've never done this."

Read more: All the latest news from Maidstone

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