Home   Maidstone   News   Article

Arriva defend Sutton Road bus waits

It's like deja vu all over again.

Twenty months ago we ran a story about the problems a young mum was having with Arriva buses blocking her driveway, thanks to a bus stop at the end of her drive in Sutton Road.

Because the stop was a timing point, if bus drivers found they were running ahead of schedule, they would wait there while the clock ticked round.

As well as the inconvenience of not being able to get into her drive, Stephanie Brown said she was concerned about the health risk of the increased pollution for her son, who already had to use an inhaler.

A driver takes a break (8350939)
A driver takes a break (8350939)

Her problem was solved last September, when Arriva moved the timing point to another stop.

Unfortunately, a new family is now suffering the same disturbance.

Samantha Routley said: "We are now the new recipients of this problem as Arriva has literally kicked the can two bus stops along the road.

"However our situation is worse even than that faced by Ms Brown as drivers are leaving their buses and smoking or using e-cigarettes on the pavement, while leaving their engines running.

"It goes on from 5am until past 10pm at night, and we have been subject to abuse and threatening behaviour when we have photographed them doing that."

The Routley family have double trouble, as they have a bus-stop on each side of the road outside their home.

Our story from August 3, 2017 (8150426)
Our story from August 3, 2017 (8150426)

Mrs Routley said she had also seen drivers use their mobile phones and reading papers while passengers were sitting on the bus.

She said: "This situation has dragged on for months.

"This is impacting on our children's health. We've had to move Isabelle, our six-year-old daughter to the rear bedroom as she was having constant coughing fits. Unfortunately as we only have three bedrooms we are unable to move our four-year-old son Hugh and he continues to suffer with coughs."

Paul Routley claims buses stop outside his home for long periods with their engines running
Paul Routley claims buses stop outside his home for long periods with their engines running

Mrs Routley said that the number 12 bus travelling towards Parkwood regularly arrives at 8.23 every morning and sits with its engine running until 8.54am.

She said: "We have been told by Arriva that this is a designated timing spot, but this stop is now being used for buses that are not in service which sit there for up to half an hour with their engines on and then drive off still displaying not in service.

"This is incredible as the bus depot is only half a mile away.

"Arriva has not addressed the problem, just passed it onto another family."

Her husband Paul said: "I've been out to take photos to show to Arriva and the drivers laugh and make gestures at me. They think it's a game, but it isn't a game for us. At times, there are five buses waiting outside our home."

A spokesman for Arriva said: "We were sorry to hear of the Routleys’ concerns and have been working hard to better understand the root of the problem.

"This stop is, and has been, for some years, a timing point and the start point for a number of services. The use of timing points is key to ensuring bus services are as punctual as possible at all times.

"In this case, we are considering alternatives as part of our ongoing investigation. However, we will have to balance safety and service quality against any potential new timing point. Disruption to customer service is always a last resort.

"We take our service punctuality very seriously and our drivers, if starting their journey from this stop, may arrive early to ensure a prompt, on-time departure.

"In the meantime, all our drivers have been instructed to switch off engines if they arrive early and to minimise unnecessary waiting at this stop. Our vehicles are also fitted with systems that automatically stop the engine to prevent unnecessary idling.

"This area benefits from a fleet of new buses that have the cleanest engines possible, meeting the highest environmental standards, Euro VI."

Close This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies.Learn More