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Elderly and disabled people left without water supply in Evelyn House, Strood

Elderly and disabled residents say they felt abandoned by a housing company as they endured three days without a water supply.

Residents in Evelyn House, Strood, had their water supply cut off due to a leak on Friday morning and spent the weekend calling on management company Orbit South to sort the problem out.

Sue Hudson, 62, is among those at the block of 24 retirement flats, where residents are given support under an "independent living" scheme.

Evelyn House in Strood. Image from Google Maps
Evelyn House in Strood. Image from Google Maps

"We've been without water since 5am Friday," she said on Sunday. "The management don't seem to care. Everybody has been trying to ring up.

"We can't flush the toilets. We're just about at the end of our tether."

She said everyone living there was over 60 years old and suffered from a disability. And while a litre bottle of water had been delivered to each flat, it had not been enough.

"We're just not getting anywhere," added Sue, who is registered blind. "People have rung up and they said it's not their problem.

"We can't flush the toilets, we can't have showers, so we all stink.

"We're just not getting help at all."

Residents at Evelyn House are pleading with property managers to have their water supply restored
Residents at Evelyn House are pleading with property managers to have their water supply restored

Fellow resident Ann Power, 67, said the situation was "disgraceful".

"It's been hell," she said. "They've delivered a litre of water to each flat but it doesn't come anywhere near enough.

"Orbit has just walked off. Nobody from Orbit has contacted us. Some guy turned up with some water - 'goodbye' and that's it. They should have got somebody down here yesterday.

"It's disgraceful the way we're being treated."

Contractors turned up this morning to fix the problem and Orbit say the water supply is now restored.

David Boden, responsive repairs at Orbit said: “We apologise for any inconvenience caused, but want to reassure customers that the water leak has now been fully repaired.

"We were initially made aware of the issue on Friday and arranged for our contractor to attend late Friday afternoon. We advised customers at the time and hand delivered five litres of bottled water to each flat at the scheme.

"Our contractor was not able to complete repair as it required a specialist part, so an additional ten litres of bottled water was delivered to each customer whilst the repair was completed.”

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