Published: 19:00, 07 July 2017 |
Updated: 19:08, 07 July 2017
Tom Pexton, 42, and his family moved into Larch End on the Thistle Hill estate, Minster, Sheppey, in October but say developer Jones Homes promised the area around their brand new £225,000 three-bedroom semi-detached home would be tidied up.
Instead, eight months on, Mr Pexton says pavements and roads remain uneven and unsurfaced, boundaries have temporary metal fences and workmen’s portable offices remain on site.
Mr Pexton, himself a builder, said: “I’ve lived in a new-build house before at Sittingbourne but I had no trouble with that.
“Customer service here is completely non-existent. The company just doesn’t seem to be interested.”
Jones Homes was asked for a comment but has not replied.
Mr Pexton said: “It is like living on moon land. My two-year-old daughter Lilly has fallen over twice and cut herself on the rough ground.
“Part of the agreement when we bought this house was that all this would be cleaned up. Instead, dirt has filled the drains so when it rains the road and pavements flood.
“All we have is one man with a broom trying to clean up. It’s like living on a building site with 20-tonne tipper trucks flying past and kicking up dust which we are breathing in.
“It is horrendous. This is not what we signed up for.”
He added that his home was flooded on Christmas Eve when high water pressure blew the taps off.
He said: “I have never been treated so badly. I think we have been hoodwinked.”
Jones Homes also faced complaints about the build quality of homes at its Kingsborough Manor development at Eastchurch last year.
What has your experience of Jones Homes been like?
Every morning at 10am we play you an hour of tunes from the 90s. We call it, #WeLoveThe90s.
Play 'Say It' with Garry and Laura on kmfm Breakfast and you could win £1,000!
Wake up to kmfm Breakfast with Garry and Laura - it's Kent's alarm call.
Your No1 guide to getting married in Kent. From dresses to discos and venues to veils, we've got everything you could possibly need for your big day
Education, Training & Childcare is a special supplement published by KM Media Group four times a year. Click here for latest e-edition.
A guide for your future. For year 11 students in Kent and Medway. Click here for the e-edition.
We have four editions of our Kent Homes, Gardens and Interiors magazine for you to read. Click here to view them all.