A care home told to clean up its act after a shocking report revealed a string of serious failings has come under fire again from inspectors.

The Whitstable Nursing Home faced criminal charges in August last year after heavy criticism from the Care Quality Commission (CQC).

The care regulator inspection stated that the home in Westcliff, Whitstable, reeked of urine, that personal items disappeared and that relatives feared for loved ones with one resident left “black and blue” after suffering five falls.

Despite making improvements, staff have been told some standards are still below par in a fresh report published this month.

Concerns include a person having a private telephone conversation not being offered the chance to move to a quieter area and care plans considered disrespectful for describing patients as “demanding” and “impatient”.

CQC inspectors also said the home had a lack of “meaningful activities” which left patients with nothing to do but watch television.

The report states action is needed to safeguard people from abuse, to involve patients in discussions about their care and to respond to complaints.

A summary of the unannounced inspection carried out over four days in May reads: “People made positive comments about the staff.

“We observed that overall staff treated people with kindness and respected their privacy and dignity.

“We noted, however, that when one person had a telephone conversation they were not given the opportunity to have their conversation in private.

“Some parts of the care plans were not always written in a respectful manner.”
Managers have been asked to send a report to the CQC with details setting out how they will meet standards before another inspection is carried out.

If action is not taken the regulator has warned it could take enforcement action to protect patients at the home.

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