A woman was bemused to find a "bug" in her birthday brunch at BHS in Canterbury – and was given £50 by the department store as an apology.
Jet Welch received the vouchers after the unsightly discovery at the shop restaurant in Rose Lane – despite bosses claiming the "insect" was just a harmless twig.
The 31-year-old - who does not work because she suffers from anxiety - complained to staff, who took the plate away and offered her a refund.
Miss Welch, of Military Road, Canterbury, said: "It made me feel quite queasy and put me and my mum right off our food.
"It looked like a mosquito that had been in the toaster and had its wings burned off.
"To add insult to injury, as we were leaving I heard someone say, 'at least we cooked it for her, what more does she want?'.
"I was supposed to go out for a birthday meal that evening, but completely lost my appetite."
Miss Welch later complained to the company via its Facebook page and sent in a mobile phone photo of her plate and the offending "bug".
The company replied with an offer of a £10 BHS voucher, which she rejected, but she later accepted two £25 vouchers – one for herself and one for her mother.
A BHS spokesman said: "We later found it wasn't a bug but some sort of twig which Miss Welch accepted.
"We apologised for her experience and she was happy with the two £25 vouchers we offered her."
Miss Welch said she has never accepted the offending item was a twig.