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O2 and Three mobile phone signal problems in Canterbury, Folkestone and other parts of Kent

Mobile phone users in Kent have expressed their frustration at experiencing connectivity problems while trying to work from home.

O2 and Three have confirmed they are experiencing issues as some people report voice calls are failing to connect, particularly when made between networks.

02 and Three customers are experiencing network issues in Kent
02 and Three customers are experiencing network issues in Kent

One 02 user, attempting to work from home in Canterbury, said: "I keep getting missed calls but my phone doesn't ring.

"And then when I try to call back I get the error message 'network busy'.

"It's extremely frustrating when you have no choice but to work from home and are trying to communicate with other staff."

Meanwhile, an EE customer working in Folkestone said: "When I try and call some people it just doesn't ring.

"It's the last thing we need. They need to get this fixed soon if we're all now expected not to go into the office."

Millions of people are today working from home, following advice issued by the government to tackle the coronavirus outbreak
Millions of people are today working from home, following advice issued by the government to tackle the coronavirus outbreak

The problems come as millions of people begin working from home, following advice issued by the government last night in response to the coronavirus outbreak.

A spokesman for Three said the issue was affecting about 3% of voice calls and said they are working to fix the problem.

O2 said it was a "cross-industry issue".

EE said the network problems were not related to the increase in home working.

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